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DHL Express is a leading global logistics company that delivers nearly 2 billion parcels, to over 220 territories, every year. An essential part of the organisation’s UK operation is its critical asset base at its Southern Hub at Heathrow Airport, West London.

The 150,000 sq. ft. DHL Express Southern Hub, which supports a network of 47 service centres across the UK, opened in 2016 and is home to over 500 employees. Operating 24/7, it has the capacity to process 28,000 items per hour.

The facility includes automated parcel and mail sorting systems, and x-ray machines, all of which require round the clock monitoring and maintenance to ensure the impact of any potential downtime is minimal on DHL Express’s world renowned, industry leading delivery service.

DHL Express wanted to upgrade its existing EAM solution, IBM Maximo, which included Fingertip and was hosted and supported by Peacock Engineering (Peacock Managed Cloud), to an updated version of the software, IBM Maximo Application Suite. Peacock Engineering used our experience and expertise to carry out the MAS upgrade, which also included a Fingertip upgrade.

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Enabling a 360-degree, real time view of DHL Express’s asset base

Maximo Application Suite offers a single platform for intelligent asset management, monitoring, maintenance, computer vision, safety and reliability. This software update enables DHL Express to have a 360-degree, real time view of its asset base.

The move to the cloud has already enabled:

  • Increased asset uptime
  • Better first-time-fix rates
  • Improved operational efficiency
  • Enhanced ability to store data on and offline

DHL Express’s Fingertip upgrade enables its team to benefit from improved real-time data capture, flexible work processes and faster work progression. DHL Express’s maintenance teams will also receive training workshops delivered by Peacock Engineering’s team of experts.

Liam Knapp, Chief Commercial Officer at Peacock Engineering, said:

“We are delighted to be continuing our work with DHL Express. This partnership shows the strength of Peacock Engineering’s capabilities around cloud hosting, MAS-8 upgrades and installations, and the true value of our Fingertip mobile solution.”